FREQUENTLY ASKED QUESTIONS

Can you fix my unemployment?

Because Michigan Works! is not the unemployment agency, we don’t have the expertise to answer your questions nor are we able to access your account.  It’s best if you to talk with someone from the Unemployment Insurance Agency, either by phone or the chat feature recently implemented on its website, to get the assistance and answers you are looking for.  Below are different ways to contact the Unemployment Insurance Agency: 

Michigan Web Account Manager (MIWAM)  

From your MiWAM account home page: 

  • "Chat with an agent" during regular business hours on Monday through Friday between 8:00 a.m. - 5:00 p.m. 

  • "Send Unemployment a message" during non-business hours. 

Unemployment Insurance Customer Service Line 

Claimants can call 1-866-500-0017  Monday through Friday between 8:00 a.m. to 6:00 p.m.  

  • If you need a Spanish-speaking representative, wait until you hear the option in Spanish. For all other languages, the customer service representative will connect you to a translator for assistance. 

  • If you are hearing impaired, TTY service is available at 1-866-366-0004 

MARVIN 

Call 1-866-638-3993 to certify for unemployment benefit payments Monday through Saturday between 8:00 a.m. - 7:00 p.m. 

Do you pay for career training?

Yes, qualified candidates can receive training for growing, in-demand career fields.

Please contact your local Michigan Works! Service Center to learn more by dialing 800-285-WORKS (9675). This number will automatically send you to the nearest Michigan Works! office. Representatives from your local Michigan Works! organization will be able to tell you about any programs, training grants and services you may qualify for.

Can you post my job?

Yes, business service staff can assist you with filling your open position.

Contact your local Michigan Works! Service Center at 800-285-WORKS (9675) or use our map to find the office most convenient for you.

What is Associate Membership and can I become a member?

Michigan Works! Associate Members are organizations that interact directly with the Michigan Works! network as contractual partners or provide workforce development services.

You do not need to become a Michigan Works! Associate Member if you have information from the Unemployment Insurance Agency indicating you need to 'Register to Work' with Michigan Works!

If you need help with searching for work, please contact your local Michigan Works! organization at 800-285-WORKS (9675).

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