Poverty to Work: Connecting with Jobs Education and Training (JET) Program Caseloads (Workshop)
October 16, 2009
Event Information
Description:
Welfare reform efforts in the past decade have left caseworkers with a new generation of caseload challenges. In addition to other significant barriers, many customers think, feel and behave in ways that sabotage their own success. This workshop explores four common self-defeating beliefs and prepares attendees with the skills to establish rapport and informally counsel challenging customers through emotional issues.
Attendees learn to consider the ways cultural norms interfere with messaging and how to address work expectations in an effective and results-oriented manner.
Location:
Radisson Hotel & Conference Center Detroit-Livonia
17123 N. Laurel Park Drive
Livonia, MI 48152
P: 734-464-1300
http://www.radisson.com/livoniami
Details:
Registration: 8:30 a.m. - 9:00 a.m.
Workshop: 9:00 a.m. - 4:00 p.m.
Registration Deadline: October 9, 2009
Late or on-site registrations for a workshop are subject to availability. Pre-registration may be a requirement for attendance.
How You Will Benefit:
• Understand the dynamics of interpersonal conflict
• Identify four common, self-defeating patterns of behavior and thinking while collaboratively exploring solutions
• Learn how to skillfully draw out a customer’s story, identify central issues and tactfully offer key insights
Who Should Attend:
Anyone interested in learning how to effectively establish a trusting and effective relationship with customers.
Presented By:
Dr. Steve Parese began his career as an educator 25 years ago by teaching and counseling emotionally troubled youth in a variety of therapeutic, community and correctional settings.
For a number of years, he taught at George Washington University where he led a federally-funded teacher preparation program in urban special education.
Parese wrote more than a dozen articles and programs and speaks at national and regional conferences for at-risk youth, ex-offenders and welfare-to-work individuals. He received a Doctorate of Education degree from George Washington University and holds degrees from American and Cornell Universities.
Cancellation Policy:
Cancellations are only accepted in writing. You may cancel your registration via fax (517) 371-1140 or email up to three business days prior to the workshop to receive a full refund. Cancellations received less than three business days prior to the workshop will be invoiced, and any payments received will not be refunded. Substitutions are welcome.
Register Today!
Contact Information
For more information, please call (517) 371-1100.